Streamline customer relationships

Accelerate your exchanges, improve customer satisfaction and increase efficiency.
Thanks to the automatic response suggestion and intelligent email routing integrated into the Datakeen platform.

They trust us

NFC technology

What are automatic replying and intelligent email routing?

The Datakeen platform automatically analyzes your incoming emails and offers relevant answers thanks to AI.
The messages are then automatically routed to the right teams according to the keywords, the intentions detected or the business rules.

Semantic comprehension

Contextual response suggestions

Automatic routing

Qualification, routing, suggested response

Messaging that understands and acts

The Datakeen platform uses artificial intelligence to analyze incoming emails, understand their intent and propose appropriate actions.
Suggested responses can be validated or edited, while automatic routing ensures that every message arrives at the right team.

Automatic suggestions

Messages intelligently generated according to the context of the email received.

Custom rules

Define your own criteria for grouping and redirecting emails.

Dynamic routing

Automatic assignment to the right teams or responsible persons.

Continued adaptation

The system learns and improves according to your validations and feedback.

Discover workflows

Continuous improvement

Improve the efficiency of your exchanges without losing quality

The suggestion and routing engine ensures a faster, more relevant response and better organization of your teams.

Faster response

Reduce the time it takes to process incoming requests.

Less manual load

Automate repetitive tasks effortlessly.

Reinforced quality

Offer consistent and contextualized answers automatically.

More productive team

Each message goes directly to the right person.

Benefits of automation

Increase efficiency with email automation

Rapidity

Respond to emails faster thanks to automatic suggestions.

Coherence

Uniformity of responses regardless of the sender or the situation.

Fluidity

Intelligent routing simplifies the assignment and monitoring of exchanges.

Productivity

Your teams devote their time to high-value tasks.

Identity verification

“With Datakeen, we were able to industrialize the analysis of emails and customer requests and make the routing of requests more reliable, while keeping control of business choices and processing scenarios.”

Aurélien S.

Product Manager

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